Bt299 believes gaming should be fun, not a source of stress. Through our responsible gaming policy, we make sure you can always play safely, mindfully, and in control.
These tools on bt299 are built specifically for responsible gaming and remain entirely in your hands.
Set your own daily, weekly, or monthly deposit cap. Once set, lowering a limit takes effect immediately, while increasing it requires a 7-day waiting period.
Set a maximum time limit for each gaming session. Once the limit is reached, bt299 will automatically alert you and, if needed, end the session.
Voluntarily suspend your account for anywhere from 7 days to permanently. While self-exclusion is active, promotional messages are also paused.
View your complete gaming activity history. Analyse how much time and money you are spending to make informed decisions.
After a set period, bt299 will display an on-screen reminder showing how long you have been playing. This helps you take a break at the right time.
Set a cooling-off period of 24 hours to 6 weeks to avoid impulsive decisions. During this time your account stays active, but deposits are not allowed.
Online betting and casino games are entertainment — but they stay healthy only when you know your limits. At bt299, "responsible gaming" means an approach where gaming does not interfere with the things that matter most in your life: family, work, health, and financial stability.
Responsible gaming is not just about playing less — it is about playing with awareness. You know how much time and money you are spending, you can accept losses, and you do not take unreasonable risks chasing wins.
Keep these key responsible gaming principles from bt299 in mind:
Responsible gaming protections are automatically active for every registered member on bt299. No separate application needed.
Gaming addiction does not develop overnight; it builds gradually. If you or someone close to you shows any of the signs below, it is time to pay attention. Be honest with yourself.
You've been playing much longer than you planned and can't seem to stop.
You keep coming back to "recover" lost money and end up placing even bigger bets.
Consistently neglecting family, friends, or work because of gaming.
Feeling restless, irritable, or moody when you cannot game.
You're hiding your gaming habits from loved ones or lying about them.
Taking on debt or dipping into savings to fund gaming.
Thinking about gaming constantly even when you are not playing, and planning your next session.
If three or more of the above signs apply to you, please contact the bt299 support team or use the self-exclusion feature.
Bt299 has built a set of practical tools to help you stay in control of your gaming. They are completely free to use and can be accessed anytime from your Account Settings.
Set your own maximum daily, weekly, or monthly deposit amount. Lowering the limit is instant; increasing it requires a 7 business day waiting period.
Set a time limit for each session before you start. bt299 will notify you when your time is up.
Pause deposits for 24 hours up to 6 weeks. Your account stays active during this time, but no new deposits can be made.
Block your account for 7 days up to permanently. During this period, you will not receive any promotional communications either.
View your full gaming history, win/loss ratio, and average spend.
Pop-up notifications will appear at set intervals to keep you aware of your time and spending.
Using the safe gaming tools on bt299 is straightforward. Just log in to your account and set them up directly from the "Responsible Gaming" menu. Here's a step-by-step walkthrough.
Log in to bt299 and click on your profile icon in the top right corner.
Look for the "Account Settings" or "Responsible Gaming" option.
Choose what you need — deposit limit, session time, cooling-off, or self-exclusion.
Enter the limit amount or duration and click the confirm button. Changes take effect immediately.
Once activated, self-exclusion cannot be cancelled before the set period ends. This is intentional — to prevent impulsive decisions from overriding your commitment.
Bt299 is strictly for users aged 18 and above. We have put several robust measures in place to protect minors.
Always use a strong password on your bt299 account and log out after each session to prevent minors from accessing it on your device.
Gaming addiction is a recognised mental health condition and there is nothing to be ashamed of. bt299 is always ready to help. If you feel that you or someone you know needs support, do not wait — take action now.
Contact us for any support related to responsible gaming: [email protected]
Use the safe gaming tools, set your own limits, and enjoy a great experience with bt299. Your safety is our top priority.